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Shipping
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Free shipping eligible for orders over AUD $150 qualifies for free shipping nationally in Australia.
We ship the products within 24 hours of processing payment.
- Please allow 2-5 business days to receive the product depending on the post office within Australia
- If you live outside Australia, it might take up to 7-10 days for international shipping
We will do our best to inform of any delays within our control to ensure expectations
[/et_pb_text][et_pb_text _builder_version=”3.10.2″ text_font_size=”32px”]Lifetime Warranty
[/et_pb_text][et_pb_divider _builder_version=”3.10.2″][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row custom_padding=”27px|0px|0|0px|false|false” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.10.2″]At Passion Osaka there is a lifetime warranty against manufacturing defects of our products. This warranty does not cover damage sustained under normal wear and tear, abuse, misuse, alteration, improper maintenance/sharpening by external sharpeners, use of chemicals affecting scissors or unauthorised repairs. Any products proven to be defective upon our inspection will have the option of being refunded/replaced free of charge.
[/et_pb_text][et_pb_text _builder_version=”3.10.2″ text_font_size=”32px”]Refund Policy
[/et_pb_text][et_pb_divider _builder_version=”3.10.2″ custom_margin_last_edited=”on|phone” custom_margin_phone=”-5px||-87px|”][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.10.2″]We offer a 7 day refund policy on our hairdressing scissors. Brushes and combs cannot be refunded due to hygiene issues.
The following conditions apply:
- The scissors must not be damaged and returned in its original packaging (also not damaged). It is up to us to assess the product upon its return to us
- If upon our assessment that the product is refundable, we will issue a refund within 5 business days
- Customer will be responsible for shipping costs in returning the product back to us
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